Experienced IT professional with a strong background in web and mobile application development (React, Node.js, MongoDB, Firebase), database management, and technical support in consumer electronics. Skilled in troubleshooting, enhancing user experience, and implementing innovative solutions. Excellent communication and problem-solving abilities, with a passion for learning and taking on new challenges.

• West Raja Bazar, Dhaka-1215
• +880 1789 861 009
• rased.cse.2016@gmail.com

Bachelor of Science in Computer Science & Engineering

2016 - 2020

Daffodil International University, Dhaka

Higher Secondary Certificate in Science

2013 - 2015

Sherpur Govt. College, Sherpur

Secondary School Certificate in Science

2011 - 2012

Alir Para M. U. High School, Baksiganj

Senior Executive-Technical Support

Product Management (Panda & Ugreen)

Global Brand Private Limited

19/2 West Panthapath, Dhaka 1205

Nov 2020 - Present

Responsibility

• Delivered technical and operational support for the Panda product line, ensuring smooth issue resolution and improved service efficiency.
• Identified operational challenges, developed solutions, and implemented process improvements to enhance workflow.
• Prepared and managed orders, payment sheets, price approval documents, and price lists of products with high accuracy.
• Designed, developed, and maintained a custom Product Management App using Google AppSheet for internal use, featuring:
  • Product details, stock tracking, and location management
  • Real-time status updates and new order notes
  • Team, branch, and top buyers’ reports
• Oversaw team and branch performance reports to track KPIs and support decision-making.
• Coordinated website and eShop operations (GBPLC and eShop) to ensure up-to-date product listings and promotions.
• Managed Ugreen brand social media presence, handled customer queries, and facilitated communication with principal suppliers.
• Resolved technical inquiries from branches and partners, providing timely and effective support.
• Conducted market research from various sources, compiling and sharing valuable product and industry knowledge with the team.
• Visited branches and partner facilities to provide on-site product training and support when required.

Complete Web Development

6 Months (2022)

Programming Hero, Dhaka, Bangladesh

• Create, Deploy and Maintain Website
• Responsive and user friendly website creation
• HTML5, CSS, JavaScript, React JS, Node JS, Express JS, CSS Framework (Tailwind, Bootstrap), DaisyUI, Flowbite, REST API, Firebase Authentication, Firebase Hosting, Stripe, MongoDB, Vercel, Imgbb, etc.
• Visual Studio Code

Networking & Server Administration

8 Months (2019)

W3Programmers Training Institute, Dhaka, Bangladesh

• Cisco, MikroTik router setup
• Cisco, MikroTik switch setup
• Network configuration

Graphic Design

3 Months (2017)

SR Institute of Design, Dhaka, Bangladesh

• Business Card design, Logo design, Flyer design.
• Photo Retouch, Poster, Catalog, Brochure, Social post Design.
• Adobe Photoshop and Illustrator practice.